1. Who we are
Shaety For Real Estate Investment operates the Shaety mobile application and related services. This Privacy Policy applies to the Shaety mobile app, connected APIs, and related support or communication workflows associated with the app.
2. Data we may collect
| Category | Examples | Why it is used |
|---|---|---|
| Account and identity data | First name, last name, full name, email address, phone number, WhatsApp number, password | To create and manage user accounts, authenticate users, and support saved units and requests |
| Consultation and inquiry data | Name, phone number, preferred location, topic, message, preferred contact time | To respond to real estate consultations, advisor chats, and customer support requests |
| Property submission data | Property type, area, bedrooms, bathrooms, address or location, expected price, notes, contact details | To review, process, and follow up on property sale or listing requests |
| User-uploaded files | Photos and documents that users choose to upload with a property request | To review the submitted property and assist with listing or sales workflows |
| Favorites and app activity | Saved units, request history, notification read state, selected app preferences | To personalize the experience and help users track their activity in the app |
| Location-related data | Selected city or area, and if permission is granted, approximate or precise device location for location-based features | To show relevant areas, nearby opportunities, or location-based property discovery features |
| Technical and security data | Secure authentication token, server logs, basic request metadata, app version details if available | To keep the service secure, maintain sessions, prevent misuse, and troubleshoot issues |
3. Permissions and optional access
- Notifications permission may be requested so the app can show account, inquiry, or request updates.
- Photo library or document access may be requested only when a user chooses to upload files.
- Location permission may be requested only for location-based features. Users can usually continue using manual search without granting location access.
- The current app version does not request microphone access.
4. How we use data
- To register users, authenticate sessions, and let users access account features.
- To let users save favorites and manage property-related requests.
- To receive and process advisor chats, consultations, and sell-property submissions.
- To contact users regarding their requests, inquiries, accounts, or support issues.
- To display app notifications and maintain notification history.
- To protect the app, secure accounts, and improve reliability of the service.
5. Data sharing
We do not sell personal data. We may share data only as reasonably necessary with:
- Shaety team members, advisors, or authorized support staff handling your request.
- Hosting, storage, security, or infrastructure providers supporting our backend and website operations.
- Legal or regulatory authorities when disclosure is required by law or necessary to protect rights, safety, or security.
If you choose to contact us through external services such as WhatsApp, phone, or email, those services may process your data under their own privacy policies.
6. Advertising, analytics, and third-party SDKs
Based on the current app build, Shaety does not use third-party advertising SDKs and does not sell user data for advertising purposes. If analytics, marketing, or additional SDKs are added in future versions, this policy will be updated and store disclosures should be updated accordingly.
7. Data retention
We retain personal data for as long as necessary to operate the app, provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded files, requests, and account records may be retained while an account remains active or while they are needed for legitimate business or legal purposes.
8. Security
We use reasonable administrative, technical, and organizational safeguards to protect data. Account session tokens are stored using secure storage mechanisms when supported by the device platform. However, no system can guarantee absolute security.
9. Your rights and choices
- You may request access to, correction of, or deletion of your personal data.
- You may disable optional device permissions such as notifications or location through your device settings.
- You may stop using the app at any time, but some account data or request records may remain on our systems as described in this policy.
10. Account deletion and privacy requests
To request account deletion or ask us to review, update, or delete personal data associated with your use of the app, please contact us using the details below and include enough information for us to identify your account and request safely.
11. Children’s privacy
The Shaety app is not directed to children under 13, and we do not knowingly collect personal data from children under 13 through the app.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date.